Returns & Refunds
At Pop&Bare cosmetics, our dropshipping model prioritizes transparency. We stand behind our quality but manage returns strictly to keep our clean beauty essentials affordable. Please review our specific conditions for damaged or incorrect items below.
Core Policy
Returns are exclusively accepted for damaged/defective items or incorrect shipments within the U.S. We do not accept returns for change of mind.
As a dropshipping business, our inventory ships directly from our global suppliers to ensure minimal waste and maximum freshness.
Customers are responsible for the return shipping costs of approved items. Please ensure you review our full policy to verify your items meet our strict hygiene and safety standards before reaching out to initiate a request.
Eligibility & Conditions
To maintain our standards as a dropshipping retailer, items must be returned in their original, pristine state. Please review our mandatory eligibility requirements:
- Approved returns are strictly for damaged, defective, or incorrect items.
- Original, unopened packaging with all security seals must be intact.
- Requests must be reported within 14 days of the carrier delivery date.
- Valid proof of purchase (Order ID) is required for all requests.
Conditions for Refusal
Due to the hygiene-sensitive nature of cosmetics, used or opened products cannot be returned. We do not accept returns for change of mind. Items missing original components or editorial labels are also ineligible.
Non-Returnable Items
Due to hygiene and safety standards as a dropshipping provider, we cannot accept returns on opened cosmetics, skincare tools, or personal care items. For health reasons, products with broken seals are strictly non-returnable. Additionally, sale items and gift cards are final sale and ineligible for refund or exchange.
How to Initiate a Return
Step 01: Report
Email Support
Message us at hello@popandbare.com with your order number and clear photos of the damage, defect, or incorrect item received.
Step 02: Verification
Verification Approval
Our team will review your request. Once verified, we will send approval and specific shipping instructions for the supplier return.
Step 03: Ship
Return & Restock
Ship with tracking; customer covers shipping costs.
Refund Processing
Approved refunds are processed back to your original payment method, excluding original shipping costs. Please allow 5-10 business days for your financial institution to process and post the funds to your account. You will receive an automated confirmation email once our team has initiated the refund.
Shipping & Handling Details
For all approved returns, the customer is responsible for the cost of return shipping. Original shipping and handling charges are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.
Please ensure all items are securely packaged to prevent damage during transit. Items that arrive damaged due to poor packaging may not be eligible for a full refund. Note that as a dropshipping business, our inventory ships directly from our curated suppliers to ensure the freshest arrivals.